FAQ'S

Do you want to set up a Burglar alarm system?

Here's what's involved in the installation:

One Control Panel: Choose according to your specific needs.

Recessed Mount Sensor: Select based on the number of doors or windows you need to secure.

Two Hooters: In the event that one hooter is disabled by an intruder, the second one will instantly sound an alarm.

One Panic Switch: In an emergency or if someone is threatening you through the window, press this switch.

Battery: The alarm system will function for at least 12 hours during a power outage.

Wiring: Charges apply per meter.

Optional Features:

PIR Sensor: If an intruder attempts to enter by breaking through the wall or opening a door, this sensor will activate the alarm. Consider adding this for extra protection.

Auto Dialer: If you're frequently away, it's recommended to install an auto dialer for additional security.

Shutter Sensor: If you have a shutter at your business premises, a shutter sensor is recommended for protection.

Our surveyors will visit your location purely to determine the best design for your alarm system and offer a competitive quote. There’s no pressure to make a purchase on the spot.

We take pride in our reputation, evident by the fact that many of our sales come from referrals by existing customers.


Can I extend my warranty? Yes, ATSS provides an Extended Limited Warranty/Quality Service Plan (QSP) which includes repair and replacement of the equipment. To enroll in the Quality Service Plan for your ATSS system, call 98408 46666.


Frequently Asked Questions (FAQs)

Why is my motion sensor triggering false alarms?

False detections may occur if the motion sensor is installed near heat sources like heaters or furnaces. Moving objects such as balloons, blinds, or curtains within the sensor's detection range can also trigger alarms. If you experience false alarms, an ATSS technician can assess and adjust the sensor’s placement or sensitivity.

Can I set the alarm at night?

Yes, and we highly recommend it. Your system can be programmed to secure only the necessary areas while allowing movement in others. Night-time security is crucial, as break-ins during sleep are more unsettling than when the house is unoccupied.

Will my alarm work during a power outage?

Yes. ATSS alarm control panels include a backup battery that maintains functionality during a power failure. Typically, these batteries last for at least 8 hours. If the alarm is armed, it will stay in its current state until power is restored or an activation occurs. Some commercial systems may restrict arming during a power failure.

How long is my alarm system guaranteed?

Your alarm system is covered for one year after installation, including parts and labor for any faults due to equipment or workmanship. You can also opt for an extended warranty with a Fully Comprehensive Maintenance Agreement.

What is a user code?

A user code is a unique PIN assigned to the alarm system, primarily used for arming and disarming. Certain user codes may have higher privileges, allowing users to modify settings, change codes, or manage system zones. Most systems support multiple user codes.

How do I turn off the alarm?

When you re-enter your home, the alarm system will emit a warning beep. Simply enter your user code to disarm it.

What happens if the security alarm goes off?

The alarm will sound for a pre-programmed duration before automatically silencing and re-arming. If you're present and everything is secure, entering your code will stop the alarm.

Do I need to replace the battery in a wired alarm system?

Yes. Rechargeable backup batteries typically last about one year and should be replaced annually to ensure optimal performance.

Can you design a security system to fit my budget?

Yes. We can tailor a security system that meets your budget while ensuring adequate protection.

How long does installation take?

For most home alarm systems, installation is completed within a day. Larger or more complex setups may take up to two days.

Can I be notified if my alarm goes off while I'm away?

Yes. By adding an optional Speech Dialer, the system can automatically call up to four phone numbers, including your mobile, and continue calling in rotation until someone answers.

Is the system covered by a warranty?

Yes. All parts and labor are covered under a 12-month warranty.


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